We always try to treat your order within 3 to 5 business days after receiving it. You can expect to received your order within 3 to 10 business days. If, for some unforeseen circumstances we cannot respect this time frame, we will contact you immediately to let you know. The order is sent directly to your specified address through Canada Posts.
Out of stock products
We try to always keep a good amount of products in our inventory. However it is possible that we end up with out of stock products at the time when your order is placed. In this case, we follow up on your order and keep you informed by email. If you notice that a Rachel F or LOWELL product is out of stock on our site, please do not hesitate to contact us by email because it may be possible to produce the product you are looking for. If this is the case, the delivery time may be a little longer.
In store pick up
We offer you the possibility of coming to pick up your online purchases at our boutique, which allows you to avoid delivery fees.