WARRANTY AFTER SALE
All LOWELL accessories are guaranteed one year. The warranty covers hardware failure, rips in the seams or other abnormal wear for one year. Within a year we will try to repair any defects whatsoever, otherwise we will exchange it. This warranty does not apply to the consequences of accidents, negligence, or breach of the maintenance. It does not cover damage caused by external factors such as contact with materials-marking, excessive friction or weather.
EXCHANGE POLICIES (in-store)
If for any reason you are not satisfied with the purchase you made in-store, it will be a pleasure for us to exchange it as soon as possible. NO REFUND ACCEPTED. We accept exchange in 15 days following the day of your purchase. You must have in hand the original receipt, tags and packaging. Beyond this period no exchange will be possible. NO EXCHANGE ON bathing suits, underwears or discounted items. All products on sale are FINAL SALE, no exceptions.
EXCHANGES OR REFUND POLICIES (online)
If for any reason you are not satisfied with the purchase you made on the online store, it will be a pleasure for us to exchange it or refund you as soon as possible. You must send your complaint within 10 days of receiving your purchase to [email protected]. Beyond this period no exchange or refund will be possible. NO EXCHANGE OR REFUND ON bathing suits, underwears or discounted items. All products on sale are FINAL SALE, no exceptions.
RETURN PROCESS (online)
Before returning an item, please contact us by phone at 514-544-6518 or by email at [email protected]. Then, we will give you a refund autorisation number (RA#) that you must write on the return box. Any items returned must be sent AT YOUR EXPENSE to the Lowell store and must be accompanied by proof of purchase. Any damaged product will not be refunded or exchanged even if it is returned within the proscribed period. All items under guaranty will be redirected at our cost.
SALES INFORMATIONS ABOUT LOWELL PRODUCTS
All LOWELL accessories are made from natural materials. The homogeneity of these materials is not guaranteed nor sought by its creators. In addition, the entire fur used is recycled and comes from used coats. This is what makes each and every piece of our collection so unique. Although we can guarantee the type of fur or leather colour of the product you choose, these can vary from one to another.
WORKSHOP LEAD TIME
All LOWELL bags and accessories are proudly made in our Montreal workshop. The production of goods may take up to 8 weeks depending of time of year and raw materials availability. We will make sure to keep you update on any delay.
Thank you for your support