RETURN PROCESS (online)
Before returning an item, please contact us by phone at 514-544-6518 or by email at firstname.lastname@example.org. Then, we will give you a refund autorisation number (RA#) that you must write on the return box. Any items returned must be sent at your expense to the LOWELL store and must be accompanied by proof of purchase. Any damaged product will not be refunded or exchanged even if it is returned within the proscribed period. All items under guaranty will be redirected at our cost.
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